OUR BANNER > MISSION, VALUES & VISION

Banner's nonprofit Mission, Values, and Vision serve as the foundational language for our organization. Together they guide decision making, define organizational behavior, set the standards for our day-to-day work, and drive high-level performance so that we may achieve our goals.

Mission

Banner's Health nonprofit mission truly resonates with our employees:

"We exist to make a difference in people's lives through excellent patient care."

Our mission is clear and concise and provides everyone in the organization with a singular focus: the patient. This mission not only applies to our clinicians and other caregivers who provide direct patient care, but to those employees who provide support behind the scenes.

Values

Banner’s Values define the culture of Banner Health and how these values are demonstrated through actions and behaviors.

Core Behaviors Align with our Values

The actions and behaviors expected of all employees are defined by our core and leader behaviors.

These new behavioral expectations directly align with our Values, which evolved from our original nine Performance Standards.

The core and leader behaviors provide greater clarity on the specific actions and behaviors that are expected to exemplify our Values, achieve our Vision and fulfill our nonprofit Mission.

Core Behaviors (all employees)

All employees are expected to demonstrate the five core behaviors (see graphic above). In addition, leaders are expected to demonstrate three leader behaviors:

Leader Behaviors (additional for all leaders)

All employees will be evaluated on the new behaviors in their performance evaluations.

New Performance Management Process

As part of our ongoing efforts to improve employee engagement and retention, performance management will be revised to offer a more robust and meaningful process. To prepare for full systemwide implementation of the new performance management process in 2014, Banner will be changing to a common annual performance review cycle effective Dec. 27, 2012.

Anticipated changes for the new performance management process include:

• A process for goal setting

• A mid-year check-in, and

• An improved colleague feedback process.

Vision

Our Vision is: "We will be a national leader recognized for clinical excellence and innovation, preferred for a highly coordinated patient experience, and distinguished by the quality of our people."

Our Vision statement paints a picture of what our goals are for the future. It clearly defines the work we must do and connects to the behaviors we must demonstrate to achieve these goals within the next five years:

• Be recognized for clinical excellence and innovation

• Develop a highly coordinated patient experience

• Be distinguished by the quality of our people

Our Vision guides us in making the necessary improvements in our operational performance and clinical outcomes and demonstrating the innovation necessary to become an industry leader in health care.